Privacy Policy

Last Updated: 2026-05-15

1. Data Controller

Fmfl Devteam
c/o COCENTER
Koppoldstr. 1
86551 Aichach
Germany
Email: contact@fmfl-devteam.de

2. General Information

We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection laws.

This Privacy Policy explains how we collect, use, and protect personal data when using our website, services, and client area.

3. Categories of Data

We may process the following data:

Account Data

  • Name

  • Email address

  • Billing information

  • Company information (if provided)

Billing Data

  • Orders and services purchased

  • Invoice data

  • Transaction references

  • Payment status

Support Data

  • Support requests

  • Communication content

  • Uploaded files

Service Data

  • Server configurations

  • Service identifiers

  • Resource allocations

  • Operational metadata

Security Data

  • Login timestamps

  • Authentication events

  • Security and abuse prevention logs

4. Hosting Infrastructure

We use the following infrastructure providers to deliver our services:

  • Hetzner Online GmbH

  • Netzdachs, a project of IT-adjutor GmbH

These providers may process technical data necessary for service operation, stability, and network delivery.

Processing is based on Art. 6(1)(b) GDPR (contract performance) and Art. 6(1)(f) GDPR (legitimate interest).

5. Client Area and Billing System (Paymenter)

We use Paymenter for:

  • account management

  • order processing

  • billing

  • service provisioning

  • customer support

Legal basis: Art. 6(1)(b) GDPR.

6. Hosting Management System (Pterodactyl)

We use Pterodactyl Panel to manage hosting services.

This includes processing:

  • server identifiers

  • configurations

  • resource allocations

  • service status data

  • management and console access data

Legal basis: Art. 6(1)(b) GDPR.

7. Payment Processing (PayPal)

We use PayPal for payment processing.

When using PayPal, data may be transmitted to:

  • PayPal (Europe) S.à r.l. et Cie, S.C.A.

This may include:

  • name

  • email address

  • billing address

  • transaction data

PayPal acts as an independent data controller.

8. Data Storage and Backups

Backups and snapshots, if provided, are stored exclusively on internal infrastructure.

No external backup storage providers are used.

Customers are responsible for maintaining their own backups.

9. Purpose of Processing

We process data for:

  • service provision

  • account management

  • billing

  • customer support

  • security

  • fraud prevention

  • legal compliance

10. Legal Basis

  • Art. 6(1)(b) GDPR – contract performance

  • Art. 6(1)(c) GDPR – legal obligation

  • Art. 6(1)(f) GDPR – legitimate interest

  • Art. 6(1)(a) GDPR – consent (if applicable)

11. Data Sharing

We only share data when necessary with:

  • payment providers (PayPal)

  • infrastructure providers (Hetzner, Netzdachs)

  • hosting systems (Pterodactyl)

  • billing system (Paymenter)

  • legal authorities if required

We do not sell personal data.

12. Data Retention

We store personal data only as long as necessary.

Accounting data is stored for up to 10 years due to legal obligations.

13. Data Subject Rights

You have the right to:

  • access

  • rectification

  • deletion

  • restriction of processing

  • data portability

  • objection

  • withdrawal of consent

14. Complaint Right

You may file a complaint with your local data protection authority.

In Germany, this is the competent state supervisory authority.

15. Security

We implement technical and organizational measures such as:

  • TLS encryption

  • access control systems

  • authentication systems

  • monitoring and logging

  • security updates

No system is completely secure.

16. Changes

We may update this Privacy Policy at any time.

The current version is always available on our website.

17. Contact

Fmfl Devteam
c/o COCENTER
Koppoldstr. 1
86551 Aichach
Germany
Email: contact@fmfl-devteam.de